EMBASSY OF THE UNITED STATES QUITO, ECUADOR

American Citizens Services (ACS) Section

U.S. Ambassador to Ecuador Todd Chapman 2016 

Provides assistance with
US Passports, Reports of Birth Abroad, Reports of Death Abroad, voting abroad, Notary services, federal benefits, and other specialized consular services, such as repatriation loans, prison visits to incarcerated Americans and welfare and whereabouts inquiries
 

Regulations prohibit the ACS section from acting as a travel agent, bank, interpreter, employment office, lawyer, investigator or law enforcement agent, or from assisting with personal legal or medical matters.  However, ACS can tell you how to find and receive help on these and other matters. Should questions arise while searching our website, do not hesitate to contact us
 

American Citizen Service

From the United States: 011-593-2-398-5000
ACS is closed on American and Ecuadorian holidays
Telephone: (593-2) 398-5300
 

For calls concerning the arrest, injury, serious illness, or death of an American citizen after regular business hours (8:00 a.m. - 5:00 p.m.), please call: (593-2) 398-5000 and follow the instructions
 

All Other Services: Passport applications, renewals of US Passport & additional pages, Consular Reports of Birth Abroad (CRBA) and other services not mentioned below

 

               Monday – Thursday        Friday
Telephone Inquiries        8:00am – 10:00am        10:00am – 11:00am

                   Appointments         Monday - Thursday 1:00pm – 3:00pm

 Scheduled Appointments
Email: acsquito@state.gov

All non-emergency voice-mails and emails will be returned by the end of the next business day
No appointment is necessary to pick up an issued passport
Monday - Thursday 1:00pm - 3:00pm


 

Notary Services
Monday – Thursday

        Telephone Inquiries            8:30am – 10:30am
                 Appointments            1:30pm – 3:30pm

 Schedule An Appointment
Email: acsquito@state.gov
Federal Benefits (Social Security, Veteran Affairs & Civil Service)


                                                 Monday – Thursday
         Telephone Inquiries            8:30am – 10:30am
                                                 Tuesday & Wednesday
                     Walk-ins                1:30pm – 3:30pm

 Email: ebuquito@state.gov
Consular Reports of Death Abroad

                                                Monday – Thursday
                     Walk-ins                1:00pm – 3:00pm

 Email: acsquito@state.gov
 

Contact Information
 
E-mail: ACS general inquiry: ACSQuito@state.gov
Federal Benefits: FBUQuito@state.gov

Mailing (Correspondence)
Embajada de los Estados Unidos
American Citizen Services
Avigiras E12-170 y Ave. Eloy Alfaro
Quito, Ecuador
 

Telephone: (593-2) 398-5300
Direct ACS Fax: (593-2) 398-5268

CONSULATE GENERAL OF THE UNITED STATES GUAYAQUIL, ECUADOR

 Andrew K. Sherr Consulate General of the US in Guayaquil, Ecuador August 2017 

 The Consulate General of the United States in Guayaquil, Ecuador
Located at the corner of Avenida 9 de Octubre & Garcia Moreno
Four blocks west of Centennial Park on 9 de Octubre, next to the Oro Verde Hotel
 

BY APPOINTMENT ONLY

U.S. Passports and Consular Report of Birth Abroad (CRBA) Services
(By Appointment Only)
 

Applicants must print out the appointment confirmation page and bring it to the interview.  Please make sure to have a printer available when you schedule your appointment
 

To schedule an appointment for passports and CRBA services go to the web site and Click on “passport CRBA”
 

Notary Services
(By Appointment Only)
 

Applicants must print out the appointment confirmation page and bring it to the interview.  Please make sure to have a printer available when you schedule your appointment
 

To schedule an appointment for a notary services go to the web site
Click on “notary service”
 

WALK-IN 

Pick up of issued U.S. passport and CRBA

Monday - Thursday
3:00pm - 4:00pm
 

Social Security Administration Services
Consular Reports of Death Abroad
Child Custody Issues
Voting Services
General Information

Monday – Thursday
8:00am - 11:00am
 

If you are coming from out of town and the service you need is not listed above, please send us an email at acsguayaquil@state.gov for further guidance
 

If you are in need of an emergency service, please send us an email at acsguayaquil@state.gov with detailed information about your emergency.
 

TELEPHONE HOURS 

Routine questions regarding the American Citizen Services listed above
Monday – Friday
8:00am - 12:00pm

If calling from the U.S.: (011-593-4) 232-3570, ext. 226, 227, or 228
 

If calling from Guayaquil or the Guayas province: 232-3570, ext. 226, 227, or 228
 

If calling from other Ecuadorian provinces: (04) 232-3570, ext. 226, 227, or 228

American Citizen Emergencies (24 hours)
If calling from the U.S.: (011-593-4) 232-1152

If calling from Guayaquil or the Guayas province: 232-1152
 

If calling from other Ecuadorian provinces: (04) 232-1152
 

Consular General of the United States Web Site Information
 

Important Notice

The American Consulate General in Guayaquil advises the public general, that all correspondence being sent to us should be declared as zero value.  Thank you for your cooperation.
 

Address for Visitors and Local Mail:
U.S. Consulate General
9 de Octubre y Garcia Moreno
Guayaquil, Ecuador
 

Business Hours:
Monday – Friday
8:00am - 5:00pm
 

Consulate Switchboard:
From abroad:  593-4-232-3570
From other Ecuadorian Provinces:  (04) 232-3570
From Guayaquil and other cities within the Province of Guayas:  232-3570
 

Useful E-mail Addresses:
American Citizen Services:  acsguayaquil@state.gov
Public Affairs:  PAS_Guayaquil@state.gov
Federal Benefits and Social Security:  fbuquito@state.gov
Nonimmigrant Visa Section: nivguayaquil@state.gov
Immigrant Visa Section: ivguayaquil@state.gov

Visa Inquiries

For information about immigrant or non-immigrant visa processes, and to schedule appointments (regardless of visa type), please contact the Visa Information Service:

04-259-6800 in Ecuador
703-439-2331703-439-2331 in U.S.
 

American Citizen Services

If you are a U.S. citizen visiting or residing in Ecuador, go to the web site to find additional information regarding consular services.
You may also choose to contact American Citizen Services with general inquiries on non-visa related matters:
 

Telephone:  (04) 232-3570.

Email:  acsguayaquil@state.gov
Please do not send visa inquiries to this e-mail address
 

In person
Monday – Thursday
8:00am – 11:00am
2nd floor of the Consular Section at the U.S. Consulate in Guayaquil

For American Citizen Emergencies call (04) 232-1152 (24 hours)